Privacy Policy
Last updated 1 August 2026. This policy explains what we collect, why, and what you can ask us to do with it.
What we collect
Account details you give us: name, date of birth, email, mobile number, chosen currency and username. Payment details needed to move money: the account, wallet or crypto address used.
Verification documents when identity checks are required, such as an identity card, passport or proof of address. Activity data generated as you play: bets, deposits, withdrawals, bonuses and support conversations.
How we use it
To open and operate your account, process deposits and withdrawals, settle bets, apply bonuses and answer support requests. To meet legal duties under our licence, including age verification and anti-money-laundering checks.
To protect players: spotting duplicate accounts, bonus abuse and patterns of play that suggest harm. To send service messages about your account, and marketing only where you have consented.
Who we share it with
Payment providers and banks, to move your money. Game suppliers such as Evolution, Pragmatic Play and PG Soft, to run the games you open and settle their results. Identity verification services, where checks are required.
Regulators and law enforcement, where we are legally required to respond. We do not sell your personal data, and we do not share it with advertisers for their own purposes.
How long we keep it
Account, transaction and verification records are kept for the period our licence requires after an account closes, and then deleted or anonymised. Support conversations are kept for a shorter period.
Security
Data in transit is encrypted. Access to account records is restricted to staff who need it, and every access is logged. Passwords are stored hashed, never in readable form.
Cookies
We use cookies to keep you signed in, remember your currency and language, measure how the site performs, and attribute referrals to affiliates. You can clear or block cookies in your browser, though sign-in will not persist without them.
Your rights
You can ask for a copy of the data we hold on you, correct anything inaccurate, withdraw marketing consent, or ask us to delete data we are not legally required to keep. We respond to requests within one month.
Contacting us
Write to Contact@bigwin-official.com or to Bigwin, Simpang Sentul 36, Sentul, 51100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Support is available 24 hours a day through live chat.